Membership & Policies · Sway Studio

Membership & Packages

Every package is a number of sessions plus a validity period, paid by card through the secure Amwal gateway.

Choose the service (Reformer or Mat Pilates), then the package that suits you, from the booking page.
Pay by card through Amwal — your package is activated automatically as soon as the payment succeeds.
Validity of 30 days starts on the activation day, not the purchase day.
Displayed prices exclude 5% VAT — it is added at payment and shown on the invoice.
You receive a WhatsApp message confirming the subscription, your balance and the invoice link.
Sessions left unused when the validity ends are not carried over or refunded.

Book from your account any time; one session is deducted per booking.

Once your package is active, book from your account: pick the service, then the day and time.
Booking opens up to 14 days ahead, and one session is deducted when each booking is confirmed.
If a class is full you join the waitlist (up to 5 names) and are notified as soon as a place opens.
A released place is held for 30 minutes; if you do not confirm, it passes to the next person.
Please arrive ten minutes early; late arrival may prevent entry so the class is not disrupted.

سياسة الإلغاء

You can cancel or reschedule a class at least 6 hours before it starts without losing the session.
If you cancel less than 6 hours before the class, the session is automatically deducted from your package and cannot be refunded or restored.
If you do not attend and have not cancelled in advance, the session is considered used and is deducted from your package.

سياسة تجميد الاشتراك

You can freeze your membership when you need to, under the following terms:

You may request one membership freeze within a year of your subscription date.
Only the sessions remaining in your package at the time of the freeze request are frozen.

If the freeze is requested during the first week, before any class is used, all four classes are frozen.
If the freeze is requested two weeks into the package, only the two remaining classes are frozen.
Classes already used, or whose time has passed before the freeze request, cannot be carried over or compensated.

برنامج الولاء

Because your commitment deserves a reward ♡

You earn 1,000 loyalty points for every class you attend.
When you collect 10,000 points, you can choose one of two rewards: one free class, or 10% off when signing up for a new package.
10,000 points are redeemed when you use your chosen reward.
Loyalty points belong to the account holder and cannot be transferred to another member or exchanged for cash.